Shipments and returns

SHIPPING OPTIONS
- US Postal Service
Is our basic option, with an estimated in-transit time of 3-9 business days. 
This service is provided by FedEx SmartPost, this is a division of FedEx that works in collaboration with USPS. UPS delivers the package to the main US Postal hub that services your area and from there they are delivered to you by a USPS.
This is a less expensive option for small packages (usually less than 10 lbs). You have the option of choosing insured or uninsured delivery.  
Please note that if you choose the uninsured option we will NOT be responsible for damages in shipping, lost packages, or miss-deliveries by the carrier. 
WARRANTY, REFUNDS & RETURNS
 
We offer a 30 day warranty on all of our new items. This EXCLUDESitems from our Scratch-N-Dent department.

In case of shipping damage we must be contacted within 24hrs of delivery of the package. 

If there is anything wrong with the item, such as manufacturer defect, item damage, etc. Please contact us as soon as possible and we will reship, replace or refund the item. 

If you would like to return the item for whatever personal reason, that is ok as well. However we will ask you to be responsible for all the shipping costs. There will also be a 20% restocking fee for the returned order. Item has to be returned to us in the same condition it came to you. Please also contact us and let us know that you would be returning the item, so we can note to expect your package.

Many packages get returned back to us by the shipper due to an incorrect address or for being unclaimed. After multiple shipping trips and time at shipper's warehouses, packages often arrive back to us with severe box or item damage. In order to recoup these losses we will charge a 10% restocking fee. Please double check your address so this does not happen.